Frequently Asked Questions
Quick answers for home users and businesses. If you’re unsure, contact us and we’ll advise.
Do you offer home visits?
Yes — home visits are available by appointment across Bath and surrounding areas (typically up to 15 miles).
Do you visit businesses on site?
Yes — on‑site business visits are available when required.
Do you provide remote support?
Yes — remote support is available for both home users and businesses, where appropriate.
Can I drop my computer off?
Yes, by appointment only. This prevents wasted trips if we’re on a home or business visit.
Do you offer monthly IT contracts?
Yes — we’re actively growing our business IT support contracts. See pricing for options.
Do you offer same-day service?
When possible. Availability depends on existing bookings and the type of issue. Call for the quickest answer.
Do you offer weekend availability?
When possible — please ask when booking.
Is it “no fix, no fee”?
It depends on the job. We’ll be upfront about diagnosis fees, labour and parts before proceeding.
Do you offer free quotations?
It depends on the job. For many issues we can give an estimate quickly; some require diagnosis first.