Business IT Support Pricing
Three simple tiers to suit different support needs. Prices are per device, per month. Minimum device counts apply. Hardware repairs and project work are charged separately.
Essential
Ā£18 per device / month
Minimum 5 devices
- 24/7 remote monitoring & management
- Antivirus & security (Bitdefender)
- Daily cloud backup (50GB per device)
- Windows/Mac patch management
- Remote technical support
- Monthly health reports
- 8āhour response time
Not included: Onāsite visits (Ā£75/hr). Afterāhours support not available.
Servers: Ā£75/month additional.
Recommended
Professional
Ā£28 per device / month
Minimum 5 devices
- Everything in Essential
- 4āhour response time
- 1 onāsite visit per quarter included
- Cloud backup (100GB per device)
- Proactive maintenance
- Quarterly business reviews
- Discounted onāsite rate: Ā£65/hr
- Afterāhours support available
Servers: Ā£100/month additional.
Premium
Ā£38 per device / month
Minimum 10 devices
- Everything in Professional
- 2āhour response time (1āhour critical)
- Unlimited onāsite visits (within 10 miles of Bath)
- Afterāhours support included
- Unlimited cloud backup
- Monthly strategy meetings
- Advanced security monitoring
- Compliance support (Cyber Essentials, GDPR)
Servers: Ā£100/month additional.
All packages include enterpriseāgrade antivirus, daily cloud backups, patch management, remote support, email & Microsoft 365 support, and monthly reporting. Software licences, hardware repairs and project work are billed separately.